 |
|
| Voice & Accent Training |
| |
|
WCS train candidates in accent, pronunciation, professional voice quality, cultural orientation, and where necessary, grammar, idiomatic expressions, and call center skills. During training, WCS provides support and feedback.
After studying the initial courses, a trainee submits a mid-point audio recording, which is scored and written feedback provided. The trainee is either authorized to continue to the second half of the training, or is directed to review particular aspects and re-test later.
WCS gives exposure to the characteristics of foreign accents, guidance through audio and theory lessons, comprehension of various accents, enhancement and neutralization of one’s own accent through stringent practices, etc. all helps trainees acquire the required speech skills. Each trainee is handled individually, as
each trainee has his or her own unique way of speaking.
Courses Offered
- Intonation
- Voice Quality
- Word Connections
- Pronunciation
- Listening Comprehension
- Call Monitoring
- Call Center Skills
There is live feedback, audio players, audio recorders, self-assessments, and a final exam for each component.
|
|
 |
|
|
|
Soft Skill Training:
WCS help candidates develop a stronger base of knowledge on topics that affect their personal lives can make them more productive and less distracted in their work. WCS courses in areas like Work Life Balance can help the candidates better manage the most important areas in their personal lives.
Call Center Training from WCS is designed to improve customer satisfaction, increase sales revenues, raise collection rates and help to challenge and retain your best people.
WCS course on work life balance will help you to recognize the demands of various roles and put things into alignment.
Understand the Need for Balance
You will learn to identify the responsibilities of job, family and your own. And you will learn to balance roles wisely, identify sources of conflict and adjust your behavior to suit each role.
Find the Right Balance for You
This course helps you define your values, then align your actions with your values and goals. You will learn to accept and overcome limitations, while allowing for flexibility in your plans.
Coordinate with Family and Employees
The course covers the importance of communicating your goals and values to your family, understanding your family's priorities and identifying areas of possible conflict.
You also must learn to communicate with employees and understand company goals and priorities. The course will discuss the benefits of family-friendly work policies and how to request support from others. You need the help of your family and the support of your employer.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
